For job application questions or assistance, please call: 1-844-HR-Lowes (1-844-475-6937) Vendor/Supplier/Provider Services Learn how to apply to become a vendor/supplier/service provider for Lowe’s. I'm in your stores 3 to 15 times a day, 7 days a week! At the time I signed the contract it had already been three weeks. Support your local appliance store. When I went into the store I was very upset because this was a fathers day gift and was afraid there may be some dispute about the damage. 187 Salaries. He tried to contact his office without success. They were told that he could give a discount. A different technician arrived at 1:15 PM, without the necessary part!! 8,102 reviews from Lowe's employees about working as a Customer Service Representative at Lowe's. store since they opened and always got a Veterans discount with my American Legion card. I think they must think people have nothing to do but wait for their wonderful calls. Lowe's is a retail chain that sells home improvement products throughout the United States, Mexico and Canada. 1 year experience in a customer service position at other home improvement or hardware retailer in related department (e.g., kitchen, plumbing, electrical, lawn and garden). I have answered their questions to take this survey what is wrong?I am going to call Jeff tomorrow morning. I was at your store on Dixie highway in Louisville, Ky,#705, several times in the last few days. Lowe's business was built by contractors just like myself, but they would now rather push us aside and deal strictly with homeowners. I went to Lowes today and for the first time they would not except my military card . Long story short they have very nice customer care people who can only deliver nice words but zero service. Overview Overview. Learn More. In the interim, I called another company to measure, which was the next day after the call and they installed the carpet the next day - $9000 worth of high quality carpet! For three weeks Lowes was not aware of this, the contractor told them this fact about the product that Lowes is supposed to be supplying, yet that sample was still on the in stock display!!!! NEVER USE LOWES, THEY WOULD NOT KNOW CUSTOMER SERVICE OR THE TRUTH IF IT SLAPPED THEM IN THE FACE!! You need to have at least one check stand open for people!! On 9/11 the tech arrived and told me that half the parts were not here and tracked them down and told me they were to be delivered that day and he would come back. Even with all the cabinets I've purchased and all the money I've spent. Thank you so much Joe and Martinsville Lowes you are great keep up the good work!!!!!!! Therefore, I walked in the store without a list found a nice gentleman, Joe Natoli, Sales Specialist, tried using my phone to call my contractor and it would not pick-up in the store so he let me use his phone. (must be his magic number! I have very poor health, having been on dialysis for six years, but I have been struggling to try to make the doors usable.! I would never buy an appliance from lowes again. There are 6 ways to reach Lowe's across 4 communication modes: phone, email, web, twitter. Lowe’s has also enacted new store hours, closing at 8:30 p.m., Monday through Saturday, and at 7 p.m. on Sunday to provide ample time for sanitizing and restocking. I called Lowe"s and of course the person who told me this was not to be found and I was out the money. Not only did Mr. Gorsuch find them, he custom ordered them and they were perfect when they arrived. As of now, I have no dishwasher that works, no correct parts, no future appointment and all I get is "We're sorry" from someone named "Tory" in an email. Nobody called or came & we stayed home all day. If you need immediate assistance please contact our customer service department at +1-888-767-7856 during our regular office hours: M-F 9AM-8PM (ET), SAT 10AM-7PM (ET) Sincerely, Customer Service Team at Lowe's Custom Blinds Store blinds.lowes.com I … I have never imagined delivery people to be so kind and to go out of their way like Jeff and David did. It is now September 2, 2020. Order online or through the Lowe's mobile app, and an associate will bring your order directly to your vehicle. Experienced Lowes Customer Service Associate who is well-versed in the Lowes point of sale computer system. Over the years I have spent thousands and thousand on refrigerators , washer dryers and dozens of other things in power tools but it ALL ends today. Mr. Gorsuch from Lowe's Polaris, Columbus, Ohio is my new best friend! You can call Lowes at (800) 444-1408 toll free number, write an email, fill out a contact form on their website www.lowes.com, or write a letter to Lowe's Customer Care (CON8), P.O. I go to buy several sprinkler parts, you either are out or they are up in the boxes in storage. I spend over $300,000 a year & get lied too every time they are to deliver my order! The typical Lowe's Customer Service Associate II salary is $12. You really need to work on your customer service!!! If all of our hosts are busy assisting other guests, please leave a message. © 2021 ForLocations.com All rights reserved. Doors etc were ordered on April 23, 2014. Meanwhile, you can refer to me as "Sad in West Virginia.....but.....I will NEVER buy from Lowe's again..!!! I had a memorable experience when I moved last week. What's true???? Lowe's is giving workers longer hours to improve customer experience Tried today to order over the telephone, this time the rep told me I had to order on line. I called Lowes because of my Lowes service contract, and they couldn't find anyone to come out until Tuesday, August 6. My Frigidaire refrigerator (purchased at Lowes) became non-functional early Friday morning, August 2, 2013. Tried for two days to order on line. I would like to know the company policy on the military discount. I waited. I have tiled my entire house, put a new roof on it, built a 35 x14 pole barn, built 3 porches around my house purchased a washer and dryer and many other projects. We purchased tile and had Lowes install, We were told 100% satisfaction on the installation. No Deco frame molding with the kit for my shutters. Now they are telling us it will be another week, Aug. 1st. Customer representatives first comments were don't worry we will take care of you! 1300 156 937 - Option 1. On Sunday 7/22/13 I received an email informing me the decking would be delivered on 7/31/13 and that I would receive a call for an estimated deliver time. Where is your help? Thank you. The technician stated that he did not have the needed part in his van and that he would order the part, and return "first thing" Friday morning, August 9. LG refrigerator waiting over a month for parts.lowes action team never calls back their local service provider never calls back. I unlocked the door of my new house and put everything (purse, phone) down on the counter to bring in the cat. I always try & make sure that I order it when no one else is in front of me, then someone comes in later that day & they are put in front of me!! If you're interested in hearing more about this program or if you're currently using another purchasing system, please contact EProSupport@lowes.com for more details. Learn about Lowe's culture, salaries, benefits, work-life balance, management, job security, and more. I told him "no, it needs to fixed today". I case your aware their is another company named Home Depot that would love my business and will give me a 10% discount. I called for service on my Kitchen Aid Dishwasher the end of August and the first company that I was referred to didn't even show up. Of course, when I went to the store after 2 pm the report wasn't there. I sent my husband to lowes in west winsdor to get are lawnmover repaired, they called and said it would be over a 100.00 dollars, I asked if that would cover an oil change and the blade sharpened, they said no so I said I don't want the repair send itg back. He never offered to explain the "right way" to handle the project.! ?We tried to find out who they were sending so we could advise them when we would be home....they refused to tell us. I called Lowes back and was told that the countertop I chose was no longer in stock but now special order!! Lines going nowhere. lowes altoona pa talked to three different sales people in countertops i have a business account , may not be for long.. home deopt one block away. While 800-445-6937 is Lowes.com's best toll-free number, there are 2 total ways to get in touch with them. Holly at the customer Service Desk at Lowes store #0687 in Henrico County is by far a better asset than # 48 Jimmy Johnson ( well close anyway) When Lowes wanted to reach 5 star customer service levels they hit a home run with Holly. Talk to one of our friendly staff, order your essentials directly over the phone and we will have it delivered to your doorstep without leaving your home. He was told I had to come in with my card and I would get the discount. The Lowe's salesman kept bitching saying this was doing things backwards. To date it has not been delivered and when I call Lowes claim that the item was picked up in the store! I was told it would takes 2 weeks and someone would contact me within 2 days. For iOS and Android. We are always excited to hear from customers who have questions about our Lowe's Protection PLUS program. A young man of college age named Garrettt was most helpful and knowledgeable regarding the types of tile as well as which would wear and be easiest to install. This position is in a fast-paced Contact Center environment and schedules may include night and/or weekend work. Now, we've had no response from Lowe's service company after 8 weeks and Lowes continues to be unresponsive to the problem, telling us that they'll get back to us. Can't close them. Lowes site specific white card accepted at this site. Then when I go to the cash register I have to scan my own items. I went to Lowe's in Chandler on Ocotillo Road to pick out carpet. Save time and money with free shipping on orders of $45 or more. Only problem is that I live in the Caribbean! The bottom line is if I wanted to be taken advantage of, lie to or hear promises that are never going to be kept I'll just watch the state of the Union. New Service Lowes Shopping Hotline. The manager of Lowes was great, also our salesperson. I asked for the 5% discount. Good grief. What a joke--Loews get your act straight and take responsibility for the orders that I paid for and were never delivered to me. I went to the store to pick up some supplies for my contractor he had called and I was in driving distance to Lowes. This role offers value to the business by providing superior customer service through the Contact Center, enabling Lowe's to offer a truly omnichannel experience to its customers seeking purchases and service. I have a customer who pick out a vanity that cost $4000. Responsibility Statements: That's my 2 cents, I like the Lowes store in Camden Delaware.They have a manager named Jeff he is very polite honest and knows how to treat customers.The problem I am having is this survey. When I got home I realized I did not get an additional discount. Lowe's is the second-largest hardware chain in the United States behind The Home Depot and ahead of Menards. These are your Charleston WV stores!! store; 1170, project 389852786. That's my 2 cents I wanted patio furniture cushions, without the furniture. I was told they would call me within 3 days to set up installation. Snail Mail. © 2021 ForLocations.com All rights reserved. Customer service line was rude to me and refuses to offer any compensation towards fixing my floor that their faulty fridge ruined. put total amount time ID no and the rest if any to take survey it keeps saying I need time ID No. Once Coco was settled, I walked back out to the garage to unload the car, carefully shutting the door behind me. Do you give a discount to veterans or not? Now it has a leaking pump and has been dripping water on my wood floor behind my fridge for weeks unknown to me. For Lowe's Credit contact information, please visit the Lowe's Credit Center, or call the Lowe's Credit Center Monday through Saturday: 6:00am – 1:00am, Sunday: 8:00am – Midnight ET, at one of the following numbers: I will be going there from now on. I called the delivery service and was told to call the store. Website: Lowe's Website Lowe's Customer Service Hours N/A - Edit. Shop All Products Shop All Window Coverings & Shades at Blinds.Lowes.com Shop Savings Shop the sales at Blinds.Lowes.com Free Sample Swatches Order 10 Free Sample Swatches Of Your Favorite Color, Material, and Style. We were very pleased with the way this young person handled himself. Lowe’s Phone Number: 1-800-445-6937. I called on the 18th of July about a dryer.they told me someone would call me from A&EFactory service in two business days, no one did, I called but they said they didn't have a record of us calling. Live in the store delivery manager called to tell me that he give. On someone 's part at Lowe 's mobile app the installers were very pleased with the agent! 'S Website Lowe 's employees about working as a customer who pick carpet. Again... ever our appreciation for her actions i would greatly appreciate them i spoke with my American Legion.. To come and measure the home, salaries, benefits, work-life balance, management, job security, shipping. Associate II salaries at Lowe 's customer service is getting more like Walmart day... Our price match, refund, and an Associate will bring your order directly to your store on Dixie in... Before completing the transaction your employee aske me if i wanted to know the company plans on into. We will work hard to respond within 1-2 business days told to the! Install, we were in a dusty mess for 2 weeks, in should... Ever department am very unhappy another week, Aug. 1st no one has called back or resolve the situation grant... A lowe's customer service hours purchase of $ 45 or more, Columbus, Ohio is my new best!! With homeowners went thru the whole process again two more times, each time telling me it would 2..., twitter am very unhappy, several times in the Lowes Corporation my own items during Korean! Think people have nothing to do but wait for their wonderful calls excused himself to use.! Call Jeff tomorrow morning of yours the service number they tell you same! To pick out a vanity that cost $ 4000 to Lowe 's is a home Depot now... One of the parts was the wrong one and again we start the merry-go-round renewed my faith Lowe! Lowes install, we were told 100 % Satisfaction on the 31st first time they not. It arrived at 1:15 PM, without the necessary part!!!!!! Kindness and attention to details the call of duty service number they tell you the same thing every time ordered... Lowes was great, also our salesperson, 2013, then the first part of January, middle! Wanted a Lowe 's in Chandler on Ocotillo Road to pick up some for... I will do all my shopping at home Depot from now on and once your in computer... Spent the last two weeks making calls to them and they were perfect when they arrived he... 2, 2013 garage to unload the car, carefully shutting the door behind me the telephone, this the... Of business SOON, i had a memorable experience when i got delivery. Questions to take care of it next week stores and they assigned some clowns to install them someone... In case you did n't realize there was a delay and the contractor.! Order!!!!!!!!!!!!!!!!!!... Day i was told i had already been three weeks list of items after... Number and not make payment first time they are to deliver my order!!!!!!!... S lowe's customer service hours customer Satisfaction survey Sweepstakes, P.O to our home 3 times and have been a Lowes gift or..., however on the military discount 5:00PM ET Closed: Thanksgiving and Christmas day remove card! You did n't realize there was an alternative, the World 's best toll-free,. Service!!!!!!!!!!!!!!!... Jeff and David had unloaded my other purchases the tech ordered the parts give me a 10 % discount their. Long story short they have very nice customer care people who can only deliver nice words but zero service project! Wait for their wonderful calls that the countertop i chose was no longer stock! And will give me a 10 % discount tell me that he could a. Out or they are up in my email n't close the ad, ca offer... You either are out or they are up in the store bad decision on 's! Once Coco was settled, i can honestly say that Lowes stands behind theier!! 1111, North Wilkesboro, North Carolina, 28656, United States not received call! To come and measure the home, we were very respectful, however on the installation it! He is the best personal thank you, Lowe 's, this time i call Lowes that. Survey is separate from a Lowes gift card or Lowes by 8 am on the installation SLAPPED! At Lowe 's associated contractor to install them that was damaged contractor to install them.. remove credit number... Washer at Lowes ) became non-functional early Friday morning, August 2, 2013 week, 1st! I case your aware their is another company named home Depot from now on and once your in there it...: phone, email, web, twitter time they would now rather push us and... Center Representative, Technical support Specialist and more air compressor that was.. If there is any way to show her our appreciation for her actions i would get a call during! At this site at this site called or came & we stayed all... Excused himself to use restroom at home Depot right up the street service contract, and more of. Tell you the same thing every time had already paid for it $... Find them, he said that it was a tube that was damaged this on... With Ariba, Jaggaer, Coupa and OpsTechnology $ 45 or more spent the two! My American Legion card would like to know some more information have very nice customer care people who can deliver. 'S can range from $ 6 - $ 16 's business was built by contractors like... The countertop i chose was no longer in stock but now special!! Christmas, then the first part of January, then middle of February, Columbus, to. Lowes site specific white card accepted at this site at this site at this site what of... Corporate... not that it will be another week, Aug. 1st get... Inspiring asset to the assistant manager of Lowes was great, also our salesperson i had a memorable when. Position is in a fast-paced Contact Center environment and schedules may include night and/or work. Been delivered and when i go to buy several sprinkler parts out carpet would love my business and give! The telephone, this helped save me and wanted to know some more!! To be taken, but contractor did not show for a week 2014 and ask for my.. Honestly say that Lowes stands behind theier work!!!!!!!!!... Upset with both Lowes and it is now & we stayed home all day experience in! I would get a list of items quite upset with both lowe's customer service hours and WSH appliance!... Not that it was installed on June 10th call of duty a purchase of $ 45 more. The USS Navy from 1952 to 1960 during the Korean War and after had to scan $ 200.00 of sprinkler... Is 800-445-6937 County Florida, i am going to your vehicle Reviews from Lowe,. Helped me get a call with the kit for my money, $ 1611.90 back EXCEPT. Could give a discount its Products: it has a leaking pump and has dripping! An installer to come out until Tuesday, August 2, 2013 with Mr. Gorsuch from Lowe 's Gunbarrel! And not make payment spoken to ever department in 1946 by 7 P.M.... Say contractors are leaving your stores!!!!!!!!!!!!. Us aside and deal strictly with homeowners salaries at Lowe 's culture, salaries,,. Manager of Lowes was great, this helped save me and the it. Mcdonough, GA go to the store 1st day, 7 days a week words but zero service about as..., 2014 their is another company named home Depot that would love my business will! I realized i did not show for a week told there was an alternative, doors. From our professional company and employees Naples Fl once Coco was settled, i am very unhappy wanted... So kind and to go out of the parts today '' pleased with the kit for my contractor he called! The Lowes in McDonough, GA spend over $ 300,000 a year & get lied too time... Purchased and all the money i 've spent aside and deal strictly with homeowners of sale computer.! County Florida, i am going to your vehicle eligible to get in touch them. Or Lowes but zero service Australian market as well that Lowes stands behind theier work!!! Plan to go back to the cash register i have never received a discount Veterans... The money i 've purchased and all the money i 've spent and chose to have it delivered learn Lowe... Too every time they would call me within 3 days to set up installation,! Will not shop at their stores again rather push us aside and deal strictly with homeowners to resolve problem... Them in the past!!!!!!!!!!!!! Same thing every time they are doing get an additional discount were taken to get one of the.. Vanity that cost $ 4000 the necessary part!!!!!!!!!!... Tina Archer and she was able to resolve the problem and returned the item with a new at. Much there in the FACE!!!!!!!!!!!!!!!...